Smart consumers shop, review and ask questions regarding products or services. Consumers need to find answers to their questions and they need to have these with as little effort as possible. While most businesses use detailed knowledge centers, frequently asked questions and a list of client support telephone numbers.
The first thing that you must consider is what your visitors are actually doing the first time that they visit your website:
>> Your customers are possibly at work and are engaged at work maybe more than one projects at a time.
>> Your customer could be at home but are doing something else; they do not want to bother talking on the phone.
>> Your customer could be at home but are tired from work. They have no time to read a long FAQ or search through your extensive knowledge center for information.
A live chat service will help empower users with on-demand information. This service will also help your customer support team and leaders as they develop services for your customers; scripts of conversations may be kept on file for reference.
If you have never thought of using live chat before then you may be missing out on a whole new and innovative idea to connect with your customers. But how can a sole proprietor like you manage incoming query requests for how many hours a day? You may also be thinking if this service could possibly cost you a lot considering that you need to reduce operating costs as possible. However, before anything else, consider the following options:
>> You may hire an intern to manage live chat for you. A young professional could use this service as a stepping stone for other customer service –oriented career opportunities.
>> You may rotate live chat responsibility among your entry level workers so you can optimize your resources.
>> You may delegate live chat tasks to your customer support team.
>> You may park your live chat during after-hours. However, tell your customers that you will be back promptly on a particular time the next day.
Even if you are running a small business, there is no reason to shy away from using live chat. There are actually live chat solutions available for all kinds of companies and organizations. You may shop for the ideal software or service that will meet your needs.
You do not need to design anything custom for your business; there is live chat software that will help you launch a live chat service with very minimal effort as soon as possible. Here is some of the best live chat software that is considered the best online. Select which one will complement the needs of your business better.
LiveChat provides a platform that will allow you to administer a pre-chat survey to help you assist your customers better. You may even be able to vide the exact page that the respondent is looking at in any given moment. Surveys will also help you get to know your customers even better. LiveChat plans start at around $36 a month.
One of the earliest companies to provide live chat platforms was LivePerson. This software integrates two giants: Facebook and Salesforce to be able to serve customers better. LivePerson also makes use of analytic tools for administrators and for operators to check out. LivePerson plans start at $99 a month.
BoldChat provides tiers of live chat features according to the needs of your business. Administrators may be able to distribute chains according to the availability and expertise of operators to reduce customers being passed from one agent to another. BoldChat packages are paid annually and per agent with plans starting at $99 a month.